We process your personal data in accordance with the law. The data-processing activities are performed with your full consent, in order to comply with our obligations to you in order to legitimately conduct business activities and have a problem-free customer service or other legitimate purpose.
We grant you open access and the ability to review, correct, supplement or delete personal information shared with us.
1. HOW WE USE YOUR DATA
We collect and use personal information to be able to assist you better by customizing your work and interaction with Inspired Flavour Ltd. An example of ways of how we use your data include:
1.1. Administrative Communication
We establish communication with you in connection with our services. Examples of administrative conversations include answers to your queries or requests, services, or messages in connection with up-to-date news.
1.2. User Experience
We provide you with a problem-free user experience by maintaining contact details and offering you products, services, and features that you are interested in, also giving you the opportunity to participate in competitions and surveys. We use your data to provide you with services tailored to your needs, to personalize the services and messages received by you and to give you recommendations based on your use of our services.
We provide personalized and up-to-date offers, articles, and news about our services. We may share some of your information with marketers and digital marketing networks to show you ads that are of interest to you. To learn more, read how we use the automatic data collection tools described in our Cookies Policy.
1.4. Protection of Personal Data
We maintain the integrity and security of our products, websites, features and services and prevent security threats, potential fraud, or other criminal or malicious actions that may compromise your information. When you interact with us, we are obligated to take reasonable steps to verify your identity before giving you access to personal data.
1.5. Compliance With The Law
We comply with the applicable laws, regulations, court orders, requests from governments and law enforcement agencies to offer you our services and products in the right way and to protect ourselves, our customers and users, and resolve potential consumer disputes.
2. WHAT DATA IS BEING GIVEN BY YOU
Personal information is information that reveals your identity or through which you can be identified, directly or indirectly. We collect your personal data when you use our services and website or during conversations or correspondence with us and our representatives.
The personal data we collect from you depends on the nature of your interaction with us or with our services you use, but may include and are not limited to the following:
2.1. Information That Is Provided By You Directly
• Contact Information About You
This is personal and / or business contact information, such as your first name, last name, address,
phone number, fax number, email, company name and other contact details.
• Location Data
We collect data about your location when you activate location-based services or when you choose to
provide information about your location while using our services.
• Data from Social Networks
We offer social media features that let you share information on your social media content and interact
with us through social media websites. Using these features on your part may lead to collecting and
sharing information about you by a third party, depending on the feature selected. We encourage you to
familiarize yourself with the privacy policies and settings of all the social media websites you use in order
to be fully aware of what information they collect, use and share through their websites and platforms.
• Demographic Data
We collect or receive certain demographic information from third parties, such as country, gender, age,
preferred language, general employment preferences, general education and work experience
• Preferences Data
We collect information about your interests and preferences in relation to our products, services (from
what you share with us and the conclusions we make on the basis of the facts you provide) and your
preference for receiving messages from us.
• Other Identification Information
Examples of other unique information we collect from you is data you provide to us through
personal contact, online communication, by telephone or mail, in the office or other customer service
channels, answering questions from user surveys or competitions , as well as additional information,
which we collect in order to facilitate the providing of our services and to respond to your inquiries. You
are not obligated to share the personal data we require, although in some cases, if you choose not to
share the relevant information, we will not be able to provide you with certain specialized services or
respond effectively to your inquiries.
2.2. Information Collected Automatically When Using Our Services
• Website Visit and Activity Data
We collect information about your activity and visits on our website, apps or websites "maintained" by
other companies on our behalf as well as apps or websites of other "maintained" companies on our
behalf, including content (and included advertisements ) which you browse and use, the address of the
website which you are redirected from, and other actions related to browsing websites (for example: the
pages you are viewing, the links you click on, or what items you've added to the shopping basket ). Part of
this information is collected through our automatic data collection tools, which include cookies, web
bookmarks, and embedded Web links. To learn more, read how we use the automatic data collection tools
in our Cookies Policy.
• Data About Your Devices
We collect information about your computer and/or other devices, such as: operating system, time zone,
model, region, language, device age, device manufacturing date, browser version, and additional product
3. INFORMATION GIVEN THIRD PARTIES
We receive information from third parties, which we believe to be reliable and which is available or publicly available under certain trading conditions. Such information is personal data such as name, address, email address, IP address, preferences, interests, and certain demographics. For example: Personal data is collected when you access our apps through your social media sign-up (ie signing in with our Facebook login, Instagram or other social networking apps). The basic data we receive depends on the privacy settings of your account on the specific social network.
We receive non-personal data, such as demarcated or aggregated demographics or third party accounts data, for example: companies that specialize in providing corporate data, analytics, and software as a service.
To ensure data accuracy and excellent customer service through personalized services, content, advertising, and marketing, we can combine or link information we collect from the various sources mentioned above.
4. CONFIDENTIALITY OF THE PERSONAL DATA OF CHILDREN AND PERSONS UNDER 18 YEARS OF AGE
We do not consciously collect information from children (under the age of 18 years) in agreeance with local law and do not target our websites or mobile apps to children, unless the parent or guardian is our client, in which case, depending on the project, the relevant data will be given to us with the full consent of the parent / guardian strictly and only for the purposes of the given project (for example: a photography shoot for a family greeting card or calendar) .
5. HOW WE PROTECT YOUR DATA
To prevent unauthorized access or disclosure and to ensure the correct use of your information, we use reasonable and appropriate technical, physical and administrative procedures to protect your data that we collect and process. We store all data as required or permitted by law and for a period of which the data continues to have a legitimate business purpose.
6. HOW WE SHARE YOUR DATA
We share your personal information in the following ways:
6.1. Sharing with Service Providers
We use service providers that manage and support certain aspects of our business operations on our behalf. These service providers may be located in other countries around the world and also offer order fulfillment, product delivery, content customization, advertising and marketing (including digital and personalized ads), IT services, email service providers , data hosting, and more.
Our service providers are obligated by contract to keep safe all personal data received from us, and are not allowed to use them for purposes other than to perform the services according to our instructions agreed upon in contracts. We take measures to ensure adequate protection for the transfer of personal data under the applicable legislation.
6.2. Compliance With The Law
We may share your personal information when we believe in good faith that we are required to:
• Respond to duly authorized law enforcement requests and comply with national security requirements
and other law enforcement requirements
• Compliance with a law, order, subpoena, or court order to us
• Investigate and help prevent threats to security, fraud or other criminal or malicious activity
• Application or protection of the rights and property of our business institution/company; or
• protect the rights or personal safety of our institution/company, our employees and third parties in use of
the property of our business institution/company, where possible, in accordance with the requirement of
the applicable law.
6.3. Sharing With Other Third Parties
We share your personal data with third parties, such as: Affiliates along the chain after due notification and full consent. If you choose to provide personal information to other companies, this personal data will be handled in accordance with the privacy policies of the companies concerned, which may be different from the policies and practices of our business institution/company.
7. SELECTING YOUR CONFIDENTIAL PREFERENCES
You have the opportunity to subscribe to messages from us related to specific services, up-to-date articles, or news by email or VIber.
You can make your choice or change your preferences for general or postal subscriptions at the data collection point or by other means described in the sections below. These options do not apply to correspondence mainly related to the administration of the execution of contracts, orders, maintenance, updates, product safety alerts, or other administrative or transaction-related messages where the primary purpose of such messages is not promotional in substance.
7.1. Subscription Related Correspondence
Subscription-related conversations include email newsletters that can be explicitly requested by you or for which you have given your consent. You can unsubscribe at any time via the "unsubscribe" link in our newsletter or by contacting us via email and inform us to which newsletter you wish to be unsubscribed from.
To subscribe to our free e-newsletter, you only need to provide us with your email address. At your own will, you could also provide us with the following details: address, name and other contact details. The e-newsletter is sent using external software that we work with or sent manually from us in case of technical problems with the external software. Further disclosure of your contact data is rulled-out.
We store data from your user behavior regarding our promotional materials and newsletters you have submitted/subscribed to. The term "user behavior" means current activity data and other information. We call current activity data the information about what headings and content you uploaded to our web page or when viewing one of our newsletters.
Once you have requested receiving such messages, you can opt-out of receiving them by using one of the following methods:
• Select the "Unsubscribe" or "Cancel subscription" at the bottom of the email, or follow the withdrawal
instructions included in each subscription message.
• Contact us by email: firstname.lastname@example.org, provide your name, contact information and the specific
information on subscriptions which you no longer wish to receive.
After your unsubscription, you will no longer receive a newsletter from us and your data will be deleted.
7.2. General Purpose Correspondence
Our general correspondence contains product, service, and / or support information. It may contain information about special offers, new products or services, personalized content, targeted ads, or invitations to participate in marketing or compliance assessments, competitions or surveys.
8. ADVERTISING AND PROPOSALS IN THIRD-COUNTRY SITES
Our business institution/company signs contracts with service providers for posting ads on third party websites. Sometimes this is achieved by sharing personal information as described in the third party ad cookies and social networking cookies section in our Cookies Policy.
9. PROMOTIONS, COMPETITIONS AND GAMES
You have the opportunity to participate in games and competitions on our website or on our social networks profiles. Personal data provided to us by you in connection with your participation in the game or competition is only used for the purpose of implementation of the game or competition (winner, prize giving, congratulatory announcements and receiving of your prize). After the end of the game and the announcement of the winners, the data of the participants are kept for a period not longer than 1 year, after which they will be deleted.
For promotions on our website and on our social networking accounts associated with the services we offer, you are entitled to use the specific discounts within the validity dates of the specific promotion.
10. EXERCISING YOUR RIGHTS AND RELATIONS WITH US
You have access to any personal data you have provided to us and which we store for you. You may also withdraw a consent or request correction, addition, limitation, anonymization or deletion of your personal data, as well as require clarification regarding the processing of your data. In certain cases, your request may be rejected on the basis of a legal exception, for example: when disclosure will disclose personal information of another person or when there is a legal prohibition to disclose such information.
11. CONTACT US
We will assist you as soon as possible in either Bulgarian or English, depending on your preference.
All correspondence is treated as confidential. Upon receiving a message from you, our representative will contact you within a reasonable time to answer your questions and / or concerns. Our goal is to solve all your problems in a short time and in an effective way for your convenience as our client.